Technical
Support
Our primary goal is minimising your downtime, both through
fixing problems in a time-effective manor, and proactively monitoring
your systems to detect problems before they occur.
Offering excellent customer service is at the core of our business.
We understand that you want people to talk to you in 'real-terms'
rather than technical jargon and buzzwords that are meant to confuse
you.
Computer network support and maintenance is as vital as maintenance
on your car - it should be treated as an ongoing exercise.
This will allow you trouble free computing and fast, efficient
responses if you do have problems. A well maintained computer,
laptop, network or server is easier to fix in the event of a problem
if maintenance over its lifespan has been kept to a high level.
Equipment lasts longer and does more for you if well maintained.
Maintenance of Your Individual Computer
A properly configured machine that is dedicated to the tasks you
require will have far fewer problems than a machine that:
is used for many different purposes and often downloads and installs
programs from the Internet.
We suggest for each machine:
- Decide exactly what you require from your PC and keep this
as streamlined as possible.
- Ensure you have fully licensed copies of its operating system
(usually MS Windows for a PC ) and any other software you need.
- Ensure correct installation procedures and good configuration
to allow you to build a stable system.
If access to the internet is required, your PC is vulnerable to
attack in many different forms:
Malicious software and viruses
From hackers who wish to access your PC directly.
Their main objective may be the data stored on it but usually it
is to use your PC as a relay for numerous e-mail spam that if
traced appears to come from your computer rather than the illegal
originators.
Ensure:
- Anti-Virus software is fitted to prevent malicious programs
entering the PC (mainly via e-mails) and also to help scan the
PC from time to time for viruses.
- Your Anti-Virus software is kept up to date - If not updated
with the latest Virus information then your PC is increasingly
vulnerable to attack.
- You fit a firewall against hackers - This can be a software
version for a PC or a hardware version for a server that is a
hub for a network.
Set up a routine for on-going maintenance of your computer:
- Disk defragmenting will help keep data together on your disk
and so prevent unnecessary slower processing speed.
- Deleting files & emptying your recycle bin often will help
keep your PC tidy.
- Regularly download updates from the internet to keep your Anti-Virus
and operating system software up to date. (You can even set this
up automatically in many cases).
- Make sure you do not run out of space on your main C:/ drive
as this will slow the system.
Network and Server Support and Maintenance
Whilst some of the issues with network and server support and
maintenance are similar to PCs, a central problem can cripple your
entire network. A more rigorous and proactive approach is advisable
to prevent problems before they happen.
We recommend in particular:
- Regular checks on disk space as these can fill up rapidly.
Checks on event logs to foresee problemsSecurity checks to ensure
ongoing protection of your system and data Antivirus and software
patch updates.
- Internet usage checks.
- Configuration of, particularly new, users to maximise efficiency
and staff time.
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